Refund Policy

1. Company Information

This Refund Policy applies to services provided by Echofold, a company registered in Ireland.

2. EU Consumer Rights

Under the EU Consumer Rights Directive, consumers have a 14-day cooling off period for certain services.

Where services have commenced with your express consent within this period, you acknowledge that the cooling off period may no longer apply to work already performed.

3. Refunds by Service Type

3.1 AI Training Courses

• Full refund if cancelled 14 or more days before the scheduled training date
• 50% refund if cancelled 7–13 days before the scheduled training date
• No refund for cancellations less than 7 days before the training date or for no-shows
• Rescheduling is available subject to availability if requested at least 7 days in advance

3.2 Software Development Projects

• The 50% upfront deposit is non-refundable once work has commenced
• Refunds for undelivered milestones may be issued if the project is cancelled before that work begins
• Completed and delivered milestones are non-refundable
• Disputes regarding deliverables will be resolved through good-faith discussion before any refund is considered

3.3 Consultation & Advisory Services

• Full refund if cancelled at least 7 days before the scheduled session
• No refund for cancellations less than 7 days before the session or for no-shows

3.4 Events & Hackathons

• Ticketed events: refund policy as stated at point of purchase
• Sponsored or free events: no refund applicable
• If Echofold cancels an event, all paid attendees will receive a full refund

4. Non-Refundable Items

The following are not eligible for refunds:

• Work that has been completed and delivered
• Training sessions that have taken place
• Services terminated due to a breach of our Terms of Service
• No-shows without prior notice

5. How to Request a Refund

5.1 Request Method

• Email your refund request to: info@echofold.ai
• Include your name, the service booked, date of purchase, and reason for the refund
• Submit your request within the applicable refund window

5.2 Processing

• Review period: 5–10 business days to review your request
• Refund processing: 5–10 business days once approved
• Refund method: Original payment method only
• Bank processing: Additional 3–5 business days depending on your bank

6. Special Circumstances

6.1 Technical Issues

If a service could not be delivered due to a technical issue on our end, we will offer a full refund or rescheduling at no additional cost.

6.2 Disputed Charges

• Please contact us directly before disputing charges with your bank
• We work cooperatively to resolve payment disputes

7. Changes to This Policy

• This policy may be updated with reasonable notice
• Changes apply to bookings and purchases made after the updated policy date
• Existing bookings remain subject to the policy in effect at the time of purchase

8. Contact Us

For refund requests or questions about this policy: