Is lunch included in the training?

Yes. All full-day training sessions include a catered lunch, as well as refreshments throughout the day. Please inform us of any dietary requirements when booking.

Where are you located?

Our training facility is located in Dublin city centre. For on-site training, we travel to your premises anywhere in Ireland.

What materials are provided?

All participants receive comprehensive course materials, including presentation slides, reference guides, templates, and access to our resource library. Materials are provided digitally and remain accessible after the course.

Can courses be customised for our organisation?

Absolutely. We offer bespoke training programmes tailored to your industry, workflows, and specific objectives. Please contact us to discuss your requirements and we will prepare a customised proposal.

What is the minimum group size?

The minimum group size for private training is two participants. For larger groups exceeding 25 participants, we recommend splitting into multiple sessions to ensure optimal engagement and interaction.

What are the payment terms?

We require a 50% deposit upon booking confirmation, with the balance due seven days prior to the training date. We accept bank transfer and all major credit cards. Volume discounts are available for larger bookings.

What is your cancellation policy?

Cancellations made more than 14 days before the scheduled date are eligible for a full refund. Cancellations within 14 days may be rescheduled at no additional cost, subject to availability.

Is lunch included in the training?

Yes. All full-day training sessions include a catered lunch, as well as refreshments throughout the day.

Where are you located?

Our training facility is located in Dublin city centre. For on-site training, we travel to your premises anywhere in Ireland.

What materials are provided?

All participants receive comprehensive course materials, including presentation slides, reference guides, templates, and access to our resource library.

Can courses be customised for our organisation?

Absolutely. We offer bespoke training programmes tailored to your industry, workflows, and specific objectives.

What is the minimum group size?

The minimum group size for private training is two participants.

echofold

Fractium LaunchLoop Services Training Events

echofold

FunctionIntermediate2 Days

AI for Customer Experience

Transform support operations with intelligent automation. Handle more enquiries, respond faster, maintain quality.

2 Days

Intermediate

€3,500per person·Min. 2 participants

Book now

Overview

Customer expectations are rising and resources are stretched. This course shows customer-facing teams how to use AI to handle more enquiries, respond faster, and maintain quality—without losing the human touch. Learn to automate triage, generate consistent responses, analyse sentiment, and build knowledge resources that actually work.

Designed for

Support TeamsCustomer SuccessCX ManagersService Operations

Prerequisites

AI Foundations course or equivalent AI familiarity

Learning outcomes

Reduce average response time by 40-60% using AI assistance

Automate tier-1 ticket triage and classification

Generate tone-consistent, on-brand customer responses

Build and maintain AI-powered knowledge bases

Identify escalation triggers using sentiment analysis

Measure and report on AI impact (CSAT, efficiency metrics)

Course structure

AI in Customer Experience: Reality Check

What works, what doesn't. Case studies. Setting realistic expectations.

Ticket Triage & Classification

Auto-categorisation. Priority scoring. Routing logic. Reducing manual sorting.

Response Generation & Tone Consistency

Writing brand-aligned templates. Personalisation at scale. Quality control.

Hands-On: Building Response Templates

Create templates for your top 10 ticket types using real examples.

AI-Powered Knowledge Bases

Structuring content for AI retrieval. Self-service optimisation. Keeping content current.

Sentiment Analysis & Smart Escalation

Detecting frustration. Escalation triggers. Protecting customer relationships.

Integration & Workflow Design

Connecting AI to Zendesk, Intercom, Freshdesk, etc. Workflow automation.

Workshop: Your CX AI Roadmap

Map your customer journey. Identify automation opportunities. Build implementation plan.

What participants receive

CX Automation Opportunity Matrix

Response Template Library (10+ templates)

Knowledge Base Structure Guide

Sentiment Analysis Prompt Pack

CX Metrics Dashboard Template

90-Day Implementation Roadmap

Delivery options

On-site

We come to your offices. Ideal for team-wide training.

Remote

Live virtual sessions. Full interaction with instructors.

Dublin venue

Join scheduled sessions at our training facility.

Enquire about AI for Customer Experience

Request this course for your team. We'll follow up with availability, pricing for your group size, and answer any questions.

We respond within 24 hours with a tailored proposal

Flexible scheduling for on-site, remote, or hybrid delivery

Volume discounts available for larger groups

Enquire about this course

Frequently asked questions

Want to learn more about who we are? More about us

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echofold

Fractium LaunchLoop Services Training Events

echofold

FunctionIntermediate2 Days

AI for Customer Experience

Transform support operations with intelligent automation. Handle more enquiries, respond faster, maintain quality.

2 Days

Intermediate

€3,500per person·Min. 2 participants

Book now

Overview

Designed for

Support TeamsCustomer SuccessCX ManagersService Operations

Prerequisites

AI Foundations course or equivalent AI familiarity

Learning outcomes

Reduce average response time by 40-60% using AI assistance

Automate tier-1 ticket triage and classification

Generate tone-consistent, on-brand customer responses

Build and maintain AI-powered knowledge bases

Identify escalation triggers using sentiment analysis

Measure and report on AI impact (CSAT, efficiency metrics)

Course structure

AI in Customer Experience: Reality Check

What works, what doesn't. Case studies. Setting realistic expectations.

Ticket Triage & Classification

Auto-categorisation. Priority scoring. Routing logic. Reducing manual sorting.

Response Generation & Tone Consistency

Writing brand-aligned templates. Personalisation at scale. Quality control.

Hands-On: Building Response Templates

Create templates for your top 10 ticket types using real examples.

AI-Powered Knowledge Bases

Structuring content for AI retrieval. Self-service optimisation. Keeping content current.

Sentiment Analysis & Smart Escalation

Detecting frustration. Escalation triggers. Protecting customer relationships.

Integration & Workflow Design

Connecting AI to Zendesk, Intercom, Freshdesk, etc. Workflow automation.

Workshop: Your CX AI Roadmap

Map your customer journey. Identify automation opportunities. Build implementation plan.

What participants receive

CX Automation Opportunity Matrix

Response Template Library (10+ templates)

Knowledge Base Structure Guide

Sentiment Analysis Prompt Pack

CX Metrics Dashboard Template

90-Day Implementation Roadmap

Delivery options

On-site

We come to your offices. Ideal for team-wide training.

Remote

Live virtual sessions. Full interaction with instructors.

Dublin venue

Join scheduled sessions at our training facility.

Enquire about AI for Customer Experience

Request this course for your team. We'll follow up with availability, pricing for your group size, and answer any questions.

We respond within 24 hours with a tailored proposal

Flexible scheduling for on-site, remote, or hybrid delivery

Volume discounts available for larger groups

Enquire about this course

Frequently asked questions

Want to learn more about who we are? More about us

Related courses

View all courses

Function2 DaysIntermediate

AI for Marketing & Content

Create more content, faster, without sacrificing quality. Use AI as a creative partner to scale output.

View course

Function2 DaysIntermediate

AI for Sales & Business Development

Close more deals with AI-powered prospecting and engagement. Research faster, personalise at scale, win more.

View course

Function2 DaysIntermediate

AI for Data & Analytics

Turn data questions into answers with natural language. Generate SQL, accelerate analysis, automate reporting.

View course

Back to all courses